Cash App Payment Completed But Not Received (SOLVED!)

Stressed because your Cash App payment says completed but your friend swears they never got your money?

We know how aggravating that is!

Cash App Payment Completed but Not Received
Cash App Payment Completed but Not Received

Read this guide to troubleshoot why your Cash App payment shows completed but was never received, and solve the issue once and for all so you can go back to easily sending money.

Why Your Cash App Payment May Not Have Been Received?

Making payments through Cash App is meant to be a quick and convenient process.

You likely chose Cash App for its ease of use and reliability.

So when you run into an issue like a payment not going through or not being received by the recipient, it can be incredibly frustrating.

There are a few reasons why a Cash App payment might show as completed on your end, but the recipient claims they never got the money.

Before getting stressed about lost funds, it helps to understand the potential reasons this can occur.

Common Causes of Cash App Payments Not Being Received

Here are some of the most common explanations for why a Cash App payment is completed but not received:

Wrong Cashtag or Details

Cash App identifies recipients by their unique $cashtag or through a registered phone number or email address.

If you entered any detail incorrectly when sending the payment, the funds would not reach the right account.

Double check that you used the exact cashtag, phone number, or email associated with the recipient’s Cash App account.

Account Deactivated or Banned

If the recipient’s Cash App account has been deactivated or banned for any reason, your payment to them would not go through.

You’d see the payment marked complete on your end, but they would not receive the money.

Pending Payment

Sometimes a Cash App payment will show as complete in your payment history but remains pending on the recipient’s end.

This usually resolves itself within 1-3 days.

But occasionally, pending payments fail to deliver and the funds will return to your account.

Account Linking Problems

Cash App accounts need to be linked to a debit card or bank account to receive funds.

If the recipient has not properly linked their account, payments will not be successfully delivered.

Insufficient Funds

You may see a payment marked completed, but if there were insufficient funds in your Cash App balance to cover the transaction, the payment will fail.

Be sure you have enough money in your account to fully cover the amount you intend to send.

Bank Transfer Issues

If you used a bank account to fund the payment, occasionally transfers can fail between the bank and Cash App.

The app may show the payment as complete before the bank transfer goes through.

Monitor your bank account as well to ensure the funds left your account.

Delayed Notification

Some users report that while their Cash App payment went through, the recipient didn’t receive a payment notification right away.

So when the money arrives in their account, they aren’t aware until checking later.

Delayed notifications can create confusion about whether a payment was received.

Bugs and Glitches

Like any app, Cash App may have sporadic bugs or glitches that create issues with payments going through properly.

Things like sudden crashes or forced logouts can disrupt the payment process.

Closing and reopening the app to try again usually resolves these types of problems.

What to Do if Payment Not Received on Cash App?

If you completed a Cash App payment but the recipient claims not to have received the money, take the following steps:

  • Check Your Payment History – Open up your Cash App payment history and verify the payment is showing as completed when it was sent, the recipient name/details, and the amount. Having these details will help with troubleshooting.
  • Ask the Recipient to Check Their Account – Have the recipient log into their Cash App account and double-check that the funds haven’t arrived. Sometimes some delays resolve within a couple of days.
  • Confirm Payment Details Were Correct – Ensure you entered the exact cashtag, phone number, or email address associated with the recipient’s account. If a detail was off, update and re-send it to the correct information.
  • Review Your Bank Account for Fund Transfer – If you connected a bank to fund the payment, check that the amount was debited from your bank account. This will confirm the issue lies with Cash App and not your bank.
  • Contact Cash App Support – If the payment continues failing or the recipient never receives the funds, you’ll need to reach out to Cash App’s customer support team for help resolving the issue.

Contact Cash App Support if Payment Not Received

If you’ve taken the above steps and determined that your Cash App payment still has not reached the recipient, it’s time to get Cash App customer support involved.

Here are the best ways to contact them about the missing payment:

  • In-App Chat – Open your Cash App, go to your profile page, and select the “Support” tab. This will open an in-app chat with their support team. This is the fastest way to get assistance.
  • Email – You can email Cash App support at [email protected]. Include details of the issue and payment.
  • Website Request – Visit Cash App’s support page, select the topic “Managing My Cash App Account”, then “Payment Issues” and submit a request for help.
  • Twitter – Tweet your issue to @CashSupport. Include your cashtag and relevant details about the failed payment.
  • Facebook – Message Cash App directly from their Facebook page explaining your situation.
  • Call – As a last resort, you can call Cash App support at (855) 351-2274. Call volumes may be high, so one of the above contact options is preferable when possible.

When you reach out, have your payment details and cashtag ready to help Cash App locate the transaction and troubleshoot the issue quicker.

How to Fix a Cash App Payment That Is Not Received?

If you reach out to Cash App support about a payment not being received, here are some steps they may take to resolve it:

  • Review payment details and confirm if a problem is identified.
  • Have you re-send the payment to the correct cashtag, phone number, or email if an error was made?
  • Advise the recipient to update their app or relink their bank account if there is an account issue.
  • Manually push the payment through to the recipient’s account if it is stuck.
  • Refund payments that are lost due to account issues or glitches.
  • Advise you or the recipient to update the app or device software if needed to resolve bugs.
  • Escalate the issue if they cannot resolve the problem for further internal review.
  • Have you filed a formal dispute or complaint if the payment failed due to Cash App’s error and they will not refund it?

The good news is that in most cases, Cash App support can resolve payment problems that lead to funds not being received.

It may take some troubleshooting and patience as they investigate. But typically they will make sure the issue gets fixed.

Cash App Troubleshooting Tips to Resolve Payment Issues

In addition to contacting Cash App support, there are some troubleshooting steps you can try on your own to fix a payment not being received issue:

Check Your Internet Connection

A weak internet connection can disrupt Cash App’s ability to process payments.

Close out of the app entirely, disable wifi and switch to mobile data, or connect to a different wifi.

Then re-open Cash App and try sending the payment again.

Delete and Re-Open the Cash App

If you run into a glitch, app crash, or other tech issue when attempting your payment, completely close out and delete the Cash App from your device.

Reinstall the app, log back in, and try sending the payment again. This often resolves temporary technical glitches.

Try a Different Payment Method

See if the payment works when sent using a different payment method – either from your Cash App balance, bank account, or debit card linked to your account.

Sometimes one of these will work even when another fails.

Update the App

Make sure both you and the recipient are running the latest version of the Cash App.

Older versions can become buggy and cause transaction failures.

Update to the current version which may provide fixes.

Turn Airplane Mode On/Off

Toggle your device in and out of airplane mode to quickly disconnect and reconnect to the internet.

Then reopen Cash App and re-attempt to send the payment.

Force Close and Reopen the App

Close the Cash App entirely by swiping it away from your open apps.

Then reopen Cash App after a minute or two – this forces the program to restart fresh, clearing out any glitches.

Log Out Then Back In

Sign completely out of your Cash App account, shut the app down, then log back in and try your payment again.

This can reset issues with your account profile that may disrupt transactions.

How to Avoid Cash App Payment Issues?

While you cannot always prevent Cash App payment problems entirely, here are some tips to avoid issues from occurring in the first place:

  • Double check recipient details – Confirm you have the exact cashtag, phone number, or email linked specifically to their Cash App before sending any payment.
  • Don’t rush the process – Take your time when entering amounts and recipient information. Rushing increases the chance of costly typos.
  • Keep your app updated – Regularly update Cash App whenever new versions are released to avoid bugs impacting payments.
  • Ensure you have funds – Check your Cash App and linked bank account balances before initiating payments to avoid insufficient funds issues.
  • Link bank account properly – Be sure your bank account is properly linked for transfers in the app and has no restrictions that interfere with transfers.
  • Restart your device – If you begin experiencing persistent glitches, restart your smartphone to clear out any building app issues.
  • Check recipient’s account status – Have the recipient confirm their Cash App account remains in good standing and hasn’t been deactivated or banned.
  • Monitor your payments – Review your payment history to ensure that money left your account and check in with recipients to confirm receipt.
  • Avoid public wifi – Use trusted personal wifi or mobile data for payments. Public networks can interfere with Cash App’s transfers.
  • Get recipient’s payment confirmation – Ask the recipient to send you a screenshot confirming payment arrival from their end for your records.

Watch Video: 7 Possible Reasons For “Cash App Payment Completed But Not Received”


With a little diligence, you can avoid the frustration of a Cash App payment saying completed but the recipient claims they never received your money.

Cash App makes transferring money convenient when it works properly.

By quickly catching and troubleshooting any issues, you can ensure your payments always make it to their intended destination.

FAQs: Cash App Payment Completed but Not Received

Why Is My Cash App Payment Completed but Not Received?

A Cash App payment can show as completed but not yet received if there are issues with the recipient’s account, such as being unverified or having security blocks. It’s best to double-check the recipient’s username, contact them to confirm, and allow time for bank transfers to fully process before the funds are received.

Is It Possible for a Completed Payment on the App to Not Be Received?

A completed Cash App payment may not be received if there are issues with the recipient’s account or network. Check for typos and confirm the recipient’s Cash App username.

I Sent Money through My Bank Account via Cash App, Why Hasn’t It Been Received Yet?

Bank transfers via Cash App can take 1-3 business days to complete. Give it time to fully process before the recipient receives the funds.

I Can’t See My Completed Transaction in the Activity List, What Should I Do?

If a completed transaction doesn’t show in your activity, refresh your app or contact Cash App support for help locating it.

Cash App Shows the Payment as Completed, but My Friend Hasn’t Received It. What Can Be Done?

If your friend hasn’t received your completed payment, ask them to double-check their notification settings and account details.

How Long Does It Take for Cash App Payment to Be Received?

Cash App instant transfers are typically received in seconds. Bank transfers can take 1-3 business days to be received in the recipient’s account.

Why Is Cash App Payment Taking So Long?

Delays in receiving Cash App payments are often due to bank holds, account issues, or transaction errors. Contact support if it’s taking longer than expected.

I'm Rahul, a money-making expert who helps others make money online through survey sites, side hustles, the gig economy, and more. On Moneyfreed, I share actionable tips and tricks to help you create a flexible and profitable online income stream.

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